Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Could you please provide the affected URL/s?
Also, if you can record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Any word on if article:published_time & article:modified_time tags have been removed or not? I’m mainly concerned about article:published_time as there is no original post date in the meta only og:updated_time? Even if the post hasn’t been updated.
Regards,
Todd
Hello,
We did not have the options to include the article published and updated time in the meta. We only have those for OpenGraph.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.