Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
I can check that your image URLs are being redirected to the homepage. That’s why Facebook isn’t able to fetch and display the image in the link preview. Please check if you have any rules is your .htaccess file that might be causing this.
You can also get in touch with your host and ask them to look into this.
Let us know how that goes. Looking forward to your update.
oh
Yes, that could be the reason
gone out of my mind
It’s because of the addition of the site’s security
I will try to turn off this feature
I will contact you afterwards
Thank you Rank Math for this respect
And for this good treatment and for free!
We’ve never seen such service before
Rank Math is the best 😍
all my friend
I solved the problem and now the image links are working perfectly
The pictures have not yet appeared
Does that take time?
or talk to my host
Hello,
Thank you so much for such kind words and we deeply apologize if you are still facing issues with regards to the social images.
Please ensure that your images are using the recommended image size as Social media will prioritize it. Recommended image size is 1200 x 630 pixels.
If the issue persists, please share the affected URL with us so we can further check it on our end.
Looking forward to helping you with this one.
I found a problem, which is if we enter the link to the image
For example: https://show-net.net/wp-content/uploads/2021/11/social-sharing-logo.png
The image appears, but if we reload the page, we will be redirected to the home page.
I honestly don’t know where the problem is
I have never seen such a problem before
Hello my friend
Unfortunately, the problem has not yet been resolved
This is my website link: https://show-net.net/
Pictures don’t show for posts and website either
I can give you login information to solve the problem
If it is possible
Thank you
Hello,
I checked and found that the image URL is still redirecting to the homepage of the website. Here’s a screencast: https://i.rankmath.com/w6YK6I
We might need to take a closer look at the issue. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
