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So I just purchased 50 credits to use with my Rank Math PRO plugin. I received your order receipt email and inside the email it shows a link to download “Content AI Credits Package”, so I clicked it. But it does not download anything! It only shows a page that offers me to download your Rank Math Plugin, which I do not need. Are you trying to confuse customers? Send me the 50 credits I ordered immediately please. Refreshing the AI inside my post still shows “0” credits, too.
Order Reference RANKMATH220409-6322-83147
Best Regards,
Daryn
a**@m************
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Hello,
Thank you for contacting Rank Math support, and sorry for the unexpected delays and any inconvenience that might have been caused due to that.
You mentioned that you have a PRO plugin and you have created the ticket using your Free account. Can you please share the email address you used to purchase the PRO subscription?
As for your Content AI credit, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account with the purchased AI credits in it.
After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.
Let us know how that goes. Looking forward to helping you.
The ticket ‘apply credits’ is closed to new replies.