Hi Charles,
Thanks for getting in touch with us.
Please make sure you redirect the http version of your website to https. Nothing on the http should open and should instead redirect to the https version.
Then, please do the following:
1. Head over to WordPress Dashboard > Settings > Permalinks
Hit the save button once.
2. Go to WordPress Dashboard > Rank Math > Sitemap Settings
Hit the save button once.
3. Clear any and all website cache.
That should do the trick.
If it doesn’t, please do let us know so we can look at this further.
I did all of that and even got in touch with bluehost. No change when i click on the link to sitemap_index.xml
Hello,
Thank you for contacting Rank Math today.
Could you please temporarily disable your caching plugin & server cache and check if the issue will still be reproduced?
Looking forward to helping you. Thank you.
I did that. All if have left running is bluehost, elementor, elementor header, footer and blocks, elementor pro, jet pack and rank math.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for getting back to us.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Charles,
Thanks for the reply.
Seems you forgot to share the temporary account username.
Please share this info so that we can check this further. Thank you.
michael, you are going to have to tell me to share it. i dont know
Hi there,
This is embarrassing but I am still unable to login.
Could you please generate a temporary access token using this plugin: https://wordpress.org/plugins/temporary-login-without-password/
We are looking forward to helping you. Thank you.
Hello,
As requested, we are closing this ticket.
If you need any other assistance, please feel free to open a new support ticket. We are here to help.
Thank you.
P.S. While we are at it, we highly recommend going through the following guides to set up the plugin completely and correctly:
https://youtu.be/dTvZuMRzW4w
and
https://www.wpmediamastery.com/rank-math-seo/?utm_campaign=Rank+Math
