Hello,
We apologize for the issue you are facing with the API Error: HTTP 400. Since you’ve already checked all the common causes and the error still persists, it might be helpful to look into some additional troubleshooting steps or configurations that could be affecting your site.
Here are a few suggestions:
-
Check for Plugin Conflicts: Sometimes, other plugins can interfere with Rank Math. Try deactivating other plugins temporarily to see if the error resolves.
-
Review Server Logs: Check your server logs for any errors that might provide more insight into what is causing the API request to fail.
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Contact Hosting Provider: Sometimes, server settings or security measures implemented by your hosting provider can block API requests. It may be worth reaching out to them for assistance.
If you continue to experience issues, please reply to this ticket with your website URL so that we can assist you further. A human agent from our support team will take over and provide more specific help.
Thank you for raising this concern, and we look forward to resolving it for you!
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Thanks for the quick reply
As recommended:
1. I deactivated all plugins except Rank Math – the problem persists.
2. The provider’s log shows a status of 200 for Rank Math.
3. After a phone call with the provider, no errors are reported.
thank you for help
Hello,
This can be fixed by whitelisting the IP 46.30.211.100 and the user-agent RankMathApi/2.0.7; https://rankmath.com. from your server. We recommend getting in touch with them to add those to their whitelist properly.
If the issue persists, could you please confirm if you’re blocking any country from accessing your site or using a geoblocking feature?
Please also ask your web host for your server and website IP addresses so we can investigate this issue or determine if the block is coming from our system.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello
Thanks for the reply.
There are no problems on the server side. According to the log, Rank Math has access – status 200.
See sensitive data.
Hello,
Something on your site or server is blocking our IP/user-agent from crawling the site. Please ask your host to whitelist the IP and user-agent and let us know if the issue persists.
Looking forward to helping you.
Thank you for your reply.
After a phone call with the provider’s support team to troubleshoot the possible server-side error, the provider requires the following data sets:
– Affected outgoing IPv4 address
– Affected outgoing IPv6 address
– Ping to “83.133.244.116”
– Ping to “2001:7f0:3000:512::549:116”
– Traceroute to “83.133.244.116”
– Traceroute to “2001:7f0:3000:512::549:116”
– Exact timestamps
Can you please share these data sets with me so I can forward them to the provider?
Thank you very much
Gabriela
Hello,
After another phone call with provider support, for security reasons, they need the requested data to whitelist the IP address/user agent. Unfortunately, the problem persists, and I hope it can be resolved.
Best regards
Gabriela
Hello,
We do not store timestamps or perform pings/traceroutes from our systems if your server is blocking our IP and/or user-agent, so we’re unable to provide the requested datasets. It appears that your provider is still blocking our IP or user-agent despite returning a 200 status code.
We’ve escalated this to our development team for further investigation and will keep you posted with any updates.
We appreciate your time and patience in the meantime.
Thank you very much for your efforts.
Rank Math released an update last week, and the plugin was able to update, so there seems to be a connection. It’s the analyzer that’s not working.
best regards,
Gabriela
Hello,
Here are the IPs that are currently in use by the SEO Analyzer API, that we recommend you add them to your allow list:
46.30.212.200
46.30.212.201
46.30.212.202
46.30.212.203
The IPs might change over time, and we’re planning to publish a page in the future where all the IP addresses and user-agents will be listed.
We apologize for any inconveniences that might have been caused as a result of this issue.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
