Hello,
Thanks for getting in touch with us.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Evaanno,
Thanks a lot for your query and we are so sorry about the trouble this must have caused.
It appears your web server is blocking access to our API.
Please make sure to whitelist the IP 134.90.148.98 and the user-agent RankMathChecker/2.0.0; https://rankmath.com.
If you are not sure, please ask your web hosting provider to do it for you.
Once done, you can run the SEO Analysis once again.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
I ask my hosting provider he say your IP is not blocked on my server.
Are they using standard ports like 80 or 443 fo communicating with the server?
Hello,
I have investigated the issue and it looks like it is a timeout error: when our analysis server tries to download your homepage, your server cannot respond within the timeframe set on our server (10 seconds). When I temporarily increase this limit, the request goes through correctly.
For now, we have slightly increased the timeout limit on our server, it might help on your site. I would advise you to use cache or any other solution to make your website load faster, especially the homepage. Loading speed is important for good user experience, and it is an essential SEO factor as well.
Hope that helps. If you have any question, please feel free to ask. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
