API Error: Invalid server response.

#29045
  • Resolved voip phone

    4 years, 11 months ago

    Rank Math free

    Hello
    I hope you are fine.

    Thank you very much for your great work with this plugin!

    I have a problem.
    I installed yesterday this plugin and everething was working fine but today i try to run a SEO Analysis from my site and i get error message: API Error: Invalid server response.

    The same problem is when i try to make the SEO Analysis from your online tool.

    Please advice.

    Thank you very much.

    Best regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • Todd

    4 years, 11 months ago

    Rank Math free

    Hi,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    Can you please ask your web host to whitelist our IP so that your website is able to connect with our API?
    Rank Math's IP Address: 104.20.193.153

    It should work fine after that.

    Thank you.

    voip phone

    4 years, 11 months ago

    Rank Math free

    Hello
    I hope you are fine.
    My technician saw that no IP is blocked.

    After that I bought a license of another plugin because I thought that it might be the cause of the malfunction.
    It did not worked again.
    After that I disabled all other plugins but no luck.
    With only this Plugin enabled I get error message 503.

    Please advise.

    Thank you very much.
    Best regards.

    Michael Davis

    4 years, 11 months ago

    Rank Math pro

    Hello,

    Thanks for the follow up.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘API Error: Invalid server response.’ is closed to new replies.