API Error: HTTP 400 error / Whitelist IP address

#868961
  • Resolved Fleur

    1 year, 3 months ago

    Rank Math free

    Hi,

    My other support ticket is not getting a response at all so I am opening another one as I need to solve this issue ASAP.

    This was the last message from RankMatch:

    “Hello,

    We tested the website with our external SEO Analyzer again and are still getting the ‘Invalid server response’

    You can ask your hosting provider to look into it and whitelist those IP addresses we shared earlier. And you should whitelist the same IP if you are using Cloudflare.

    Also, check with your host and share your server & site’s IP addresses so we can check if your site is getting blocked from our end.

    Don’t hesitate to get in touch if you have any other questions”

    I then responded saying that RankMath has definitively been Whitelisted and here are our server details:

    “our server and website IP address is 91.238.163.173”

    Can someone please look at this for me.
    Many thanks, Fleur

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing with the API Error: HTTP 400. It seems that the error may be due to your server blocking the API requests from Rank Math. Here are a few steps you can take to resolve this:

    1. Whitelist the IP Address: Ensure that the IP address 46.30.211.100 (or 193.138.6.5 as mentioned in some contexts) is whitelisted in your server’s firewall settings. If you are using Cloudflare, make sure to whitelist the same IP there as well.

    2. Check Website Status: You can check the status of your website by visiting this link and entering your website URL. Ensure that it returns a 200 status code.
      Check website status with httpstatus tool

    3. Contact Your Hosting Provider: If you have already whitelisted the IP and are still facing issues, it might be best to contact your hosting provider for further assistance. They can help ensure that there are no additional blocks on your server.

    If you continue to experience problems, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for your patience, and we hope to resolve this issue for you soon!

    Sources:
    Why Am I Getting "API Error: HTTP 400" Error » Rank Math

    Ike

    1 year, 3 months ago

    Hello,

    We have made a reply to your prior ticket here.

    To avoid duplication of effort we will be closing this ticket in favor of the former. Kindly continue further correspondence there.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘API Error: HTTP 400 error / Whitelist IP address’ is closed to new replies.