Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please share the URL of your website in the sensitive data section so we can check and assist you further?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I checked your site with our external SEO analyzer and it’s working fine. Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
The procedures havent work.
So, Ive sent a temporary access link for you.
Hello,
It seems that the cURL extension on your server is having some issues and it’s causing some loopback requests from failing.
On top of that we would recommend that you get in touch with your hosting provider and ask them to set at least the following variables:
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
After checking both of these things please try running the SEO Analysis again and report back to us.
Looking forward to hearing back from you.
Hi,
I did as you have recommended:
max_execution_time 120
max_input_time 150
memory_limit 512 (even with -1 as no memory size limit)
max_input_vars 1000
However the problem persists…
Hello,
Sorry for the delay and any inconvenience that might have been caused due to that.
Have you checked the cURL extension issue on your site with your host? If not then please ask them to look into this.
Let us know how that goes.
Thanks.
Hi,
According to my host this extentions is allowed on the server.
Cheers
Hello,
Please share this screenshot with your host and ask them to look further into this:
The issue is present even when a default theme and no plugin are active. So the issue is related to your hosting.
Let us know how that goes. We really look forward to your updae.
My host don’t provide support to WP or its plugins.
They continually repeat that if the issue is related to WP or plugins, me or the plugin developer are responsible to solve the problem.
Any other suggestion?
Hello,
Thank you for your patience.
Unfortunately, this issue falls on your server configuration as it still persists even without Rank Math or your other plugins activated.
Here’s an article that will help you in this kind of issue:
https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/
I hope that helps.
Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
One last try: My host provider asked me check the following:
– the kind of connection which is being done
– the IP address the plugin is trying to connect
Could you please answer these questions?
Hello,
Thank you for your patience.
1. The connection WordPress API REST request is getting an error due to the cURL error 28 on your site.
2. Our IP is 134.90.148.114 and the user-agent RankMathAPI/2.0.0; https://rankmath.com
I hope that helps.
Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
