Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
It seems you haven’t added your website URL in the Sensitive Data section, could you check it?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I tried but the password didn’t work for me. Could you confirm your web server is not blocking access to our API.
Please make sure to whitelist the IP 134.90.148.98 and the user-agent RankMathChecker/2.0.0; https://rankmath.com.
If you are not sure, please ask your web hosting provider to do it for you.
If the issue persists, please update the access.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The login credentials still don’t work, I think because you have some weird characters in the password which are removed when you post the password.
Could you send us a screenshot with the password in the Sensitive Data so we can manually copy it?
Looking forward to help you.
Hi,
Your website is throwing a 503 error here:
https://httpstatus.io/
It needs to show a 200 status code for the SEO Analysis to work.
Please check with your web host or with CloudFlare and whitelist the IP my colleague gave you above.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
