Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account? You can add it in the sensitive data section
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Thank you.
not showing anything in both account
Hello,
Glad that helped.
Let us know if you still need our assistance with your Rank Math PRO purchase.
We are here to help.
Thank you.
If I switch from Yoast SEO to RankMath plugin, will my ranking make any difference? will you set up my website for the first time
Hello,
Switching SEO plugins should not cause a drop in rankings and traffic.
Once you have migrated, please check if there are any Coverage issues in the Search Console.
To verify if the data is migrated correctly, check the posts and see if the SEO details(title/description/keywords) are imported correctly.
You can refer to this guide: https://rankmath.com/kb/yoast-seo-migration/
Please have a look at this easy to follow tutorial guide to properly install and setup Rank Math & Rank Math PRO on your website: https://www.youtube.com/watch?v=nCDe67K_3rA&t=140s
We also have some great articles to get you started with Rank Math PRO:
https://rankmath.com/kb/how-to-access-setup-wizard/
https://rankmath.com/kb/general-settings/
https://rankmath.com/kb/titles-and-meta/
https://rankmath.com/kb/score-100-in-tests/
Let us know if you need any further assistance, it will be our pleasure to assist you.
I hope that helps.
Thank you.
Why are there two plugins visible. I have deleted the free one. But as soon as I activate Pro, both free and Pro plugins come immediately.
Hello,
You shouldn’t uninstall the Free version. You need to install Rank Math PRO along with the Free version of the plugin.
The PRO version is built on top of the Free version to keep the plugins robust and lightweight.
You will need both of them to be installed and activated at the same time so the PRO version will work.
Please refer to this guide for more details:
https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/
Hope this helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
