Bonjour,
Nous sommes désolés d’apprendre que vous rencontrez des problèmes avec votre achat. Pour annuler votre abonnement, vous pouvez suivre les étapes décrites dans ce tutoriel : Comment annuler votre abonnement Rank Math.
Si vous avez des difficultés lors de l’annulation ou si vous souhaitez que nous traitions votre demande d’annulation, n’hésitez pas à répondre à ce ticket. Nous nous ferons un plaisir de vous aider.
Merci d’avoir soulevé cette préoccupation et nous espérons pouvoir résoudre ce problème rapidement pour vous.
Sources:
How to Cancel Your Rank Math Subscription » Rank Math
Hello,
Thank you for contacting the support.
The rest of the amount above the price displayed on our website is added as a tax.
We do not have any control over that as that is charged by your government.
You can read more about the same here:
https://rankmath.com/kb/why-does-rank-math-charge-vat-and-gst/
If you have a valid tax ID (VAT, GST, etc.), then please get in touch with FastSpring (our payment processor) to get a refund on your taxes:
https://fastspring.com/question-a-charge/#vat-tax-questions ( Request Tax or VAT Refund )
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However, if you have already made up your mind, while we will be sorry to see you go, we fully respect your decision.
We offer a 30-day refund policy and we will assist you with your refund request.
Let us know if you need assistance with anything else.
Thank you.
Hello,
Thank you for your response.
I would like to take advantage of the 30-day money-back guarantee.
Please proceed with the refund.
Best regards,
Wael
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
