Hello,
Thank you for reaching out to us regarding the deduction of $100 for the annual subscription service.
I understand your situation, and I’m here to assist you. According to our refund policy, we offer a 30-day money-back guarantee for new customers who have purchased Rank Math PRO or Content AI. Since you haven’t used the service and didn’t activate the annual subscription, you are eligible for a refund.
To claim your refund, please send an email to [email protected] or open a ticket on our Support forum requesting a refund. You can find more details about our refund policy here.
If you face any issues during the refund process, feel free to reply to this ticket, and we will assist you further.
Thank you for your understanding, and we will process your refund request promptly.
Don’t hesitate to contact us if you need any further assistance.
Sources:
Rank Math Refund Policy » Rank Math
Hello,
Thank you for contacting the support.
The renewal is for your Content AI credits that were purchased on June 5, 2023.
We sent out an email reminder 7 days prior to the charge. Did you not receive that?
If you received it, then sorry to disappoint you, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
Please let us know if you did not receive the email so we can assist you further.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
