Analytics tab+rank math tab issues

#957701
Viewing 8 replies - 1 through 8 (of 8 total)
  • Hello,

    We apologize for the issues you are facing with the Rank Math Analytics tab and the visibility of the Rank Math tab on your product page.

    1. Analytics Tab Not Appearing: The Analytics tab may not be visible due to several reasons, such as user permissions or settings in your Rank Math configuration. Please ensure that you have the necessary permissions and that the Analytics module is enabled in your Rank Math settings.

    2. Rank Math Tab Not Visible on Product Page: If the Rank Math tab is not showing on your product page, it could be due to a conflict with your theme or another plugin. Ensure that you are using a compatible theme and that there are no conflicts with other plugins.

    For further troubleshooting, you can refer to our knowledgebase article on Resolving Rank Math Analytics Related Issues for more detailed steps.

    If the problem persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern!

    Sources:
    Resolving Rank Math Analytics Related Issues » Rank Math

    Guys…the problems just described persist for a few days without any logical reason. I have not made any changes.

    Hello guys,
    do you have any updates for me?

    thank you.

    Hello,

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), this can be caused by conflicting plugin/theme with Rank Math.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Hello Reinelle,
    thank you for your response. Apparently, after following the instructions, the problem is caused by Rank Math…

    Here is a screenshot of the error message:
    https://imgur.com/GRoJHW4

    Basically the message means… “When you activated the plugin, seo-by-rank-math, an error occurred on the site. For this reason, the change was automatically reverted to the previous one”

    Please let me know.
    Thank you.

    Hello,

    To investigate this issue further, we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience.

    Thank you for choosing Rank Math.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    We checked your website but were not able to replicate the issue. We can see the Analytics dashboard is loading properly and the Rank Math SEO Meta box is also showing on your product pages:

    Regarding the zero analytics data, please try to follow the steps mentioned in this guide and see if that works for you: https://rankmath.com/kb/delete-old-analytics-data/

    If you’re still facing the issue, please share a screencast with us by using a tool like https://loom.com so that we can check this further for you.

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Analytics tab+rank math tab issues’ is closed to new replies.