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Hello Rank Math Support Team,
I am writing to seek assistance with an ongoing issue I’ve been facing for the past two weeks regarding connecting Google Analytics to my Rank Math account. Although the Google Search Console is showing as connected (green status), Google Analytics continues to display a red status, indicating a problem.
I have already attempted the following troubleshooting steps as recommended in your support guides:
Testing Connections: I navigated to Rank Math SEO → General Settings → Analytics and used the ‘Test Connections’ feature. It confirmed a valid connection for Google Search Console but indicated an issue with Google Analytics.
Reconnecting Google Account: I clicked the ‘Reconnect’ button in the Analytics settings to refresh my Google account connection.
Checking for Expired OAuth Token: I removed Rank Math’s access from my Google account settings under ‘Third-party apps with Account access’ and reconnected it, ensuring all permissions were granted anew.
Reconfiguring Analytics Settings: Post reconnection, I went back to connect Google services and followed all required steps to configure the settings properly.
Despite following all the above steps meticulously, the issue persists, and Google Analytics does not connect successfully. Could you please assist me in resolving this issue? I am unsure what steps to take next and would appreciate any specific guidance or a detailed check from your end to identify what might be causing this continuous problem.
Thank you for your assistance.
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Hello,
We apologize for the issue you are facing with connecting Google Analytics to your Rank Math account. Thank you for detailing the troubleshooting steps you’ve already taken; it helps us understand your situation better.
Since you’ve already tried testing connections, reconnecting your Google account, and checking for expired OAuth tokens, we recommend the following additional steps:
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Test Connections Again: After reconnecting, please navigate back to Rank Math SEO → General Settings → Analytics and use the Test Connections feature once more to see if there are any changes.
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Check for Multiple Accounts: Ensure that your website is connected to the Rank Math account that has a PRO license. You can verify this by logging into your Rank Math account and checking under the My Account section, specifically in the Websites tab.
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Refresh Tokens Again: If the issue persists, you may need to delete the Rank Math app from your Google account permissions again and reconnect it. Here’s how:
- Go to your Google Account and remove the Rank Math app under Third-party apps with Account access.
- Reconnect Rank Math by going to Rank Math SEO → General Settings → Analytics and clicking on the Reconnect button.
- Go to your Google Account and remove the Rank Math app under Third-party apps with Account access.
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Allow All Permissions: When reconnecting, ensure that you allow all permissions requested by Rank Math.
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Configure Analytics Settings: After reconnecting, make sure to select all values in the drop-down list to configure your Analytics properties correctly and click on Save Changes.
If after following these steps the issue still persists, please reply to this ticket, and a human agent from our support team will take over and assist you further. We appreciate your patience as we work to resolve this issue together!
Sources:
Resolving Rank Math Analytics Related Issues » Rank Math
What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank MathHello,
Apologies for the inconvenience.
In this case, please follow the steps below to create a troubleshooting log so that we can check the issue further:
Step #1.
First, add the following filter to your website:add_filter( 'rank_math/analytics/log_response', '__return_true' );Here is a guide you can follow to add the filter:
https://rankmath.com/kb/wordpress-hooks-actions-filters/Step #2.
After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending:If in your case, you do not see the Scheduled Actions menu, then you can try visiting the following URL:
https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pendingEnsure that you replace
yourdomain.comwith your own domain in the above link.Step #3.
When some actions have completed running, please check the Analytics log under /wp-content/uploads/rank-math and share that with us.You can use a tool like Dropbox/Pastebin for debug log files and share the generated links here.
Looking forward to helping you.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
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The ticket ‘Analytics Red’ is closed to new replies.