Analytics not working correct in both websites

#997134
  • Hi

    please note Analytics not working correct in both websites
    [moved to sensitive data section]

    advice plz

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    We apologize for the issue you are facing with Analytics not working correctly on both of your websites. Thank you for providing the URLs and screenshots for reference.

    To troubleshoot the Analytics issues, please consider the following steps:

    1. Check Domain Name in Google Analytics: Ensure that the domain names configured in your Google Analytics account match the actual domains of your websites. You can verify this by going to Admin → Property → Property Settings in your Google Analytics account and checking the Default URL.
      Check domain in Google Analytics

    2. Verify CRON Settings: If your website relies on WP-CRON, ensure that DISABLE_WP_CRON is set to false in your wp-config.php file:

      define('DISABLE_WP_CRON', false);

      You can also install the WP Crontrol plugin to check for any CRON errors that might be affecting the functionality.
      Install and Activate WP Crontrol plugin
      Navigate to Cron Events

    3. Check for Theme/Plugin Conflicts: Sometimes, conflicts with themes or other plugins can cause issues with Analytics. You can follow our guide to check for conflicts: Check Plugin Conflicts.

    4. Log Analytics Issues: If the above steps do not resolve the issue, you can create an Analytics debug log file to help us investigate further. Add the following filter to your theme’s rank-math.php file:

      add_filter( 'rank_math/analytics/log_response', '__return_true' );

      Then, run the pending Scheduled Action from WordPress Dashboard → Tools → Scheduled Actions → Pending.
      Run Rank Math Analytics data fetch manually.

    Once you have completed these steps, please reply to this ticket with any findings or additional information, and a human agent from our support team will assist you further.

    We hope this helps! Please let us know if you need assistance with anything else.

    Sources:
    Resolving Rank Math Analytics Related Issues » Rank Math
    Resolving Rank Math Analytics Related Issues » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Let’s try deleting old imported data and start the fresh data fetch. Please follow these steps.

    1. Head over to WP Dashboard > Rank Math > Tools & Status > Database Tools and click the Rebuild Index button

    2. Head over to WP Dashboard > Rank Math > General Settings > Analytics tab, and click the Delete Data button and then click the Update Data Manually

    3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.

    4. Once the process is complete. Please re-check the Analytics page and all the data should be showing up correctly.

    If not, do let us know and we will check.

    We really look forward to helping you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this ticket.