Analytics not working

#820245
  • Resolved Ingy

    1 year, 5 months ago

    Rank Math free

    Hello, I need help with my Rank Math account. The Analytics was doing fine and I am receiving the impressions stats etc until around October 2023 it stopped. I didn’t notice it until recently so I’m wondering if you can help me figure it iut.

    Thank you I appreciate it.

    Ingrid

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 5 months ago

    Hello Ingrid,

    I’m sorry to hear that you are facing issues with the Analytics feature in your Rank Math account. To troubleshoot this problem, you can follow these steps:

    1. Test Connections: Please check the connection between Rank Math and your Google Analytics account. You can do this by navigating to Rank Math SEO → General Settings → Analytics and clicking on the Test Connections option. Ensure that the connection is valid as shown in the screenshot below:

    Test connections

    1. Expired Google OAuth Token: If the issue persists, you may have an expired Google OAuth token. To resolve this, you need to reconnect Rank Math with your Google account. Follow the steps mentioned in the article here under the section "Expired Google OAuth Token."

    2. Update Rank Math: If you are trying to install Google Analytics 4 and not seeing the options, ensure that you are using Rank Math version 1.0.88 or higher. Update your Rank Math plugin to access this feature.

    If after following these steps, the issue still persists, please feel free to reach out to our support team by opening a support ticket here and sharing any error logs if available.

    Thank you for bringing this to our attention, and we are here to assist you further.

    Best regards.

    Sources:
    Making the Most of the Analytics in Rank Math
    Resolving Rank Math Analytics Related Issues » Rank Math

    Rakibuzzaman Siam

    1 year, 5 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    For initial troubleshooting, you can try to follow this guideline and see if that works for you: https://rankmath.com/kb/delete-old-analytics-data/

    If the issue persists, please follow the steps below to create a troubleshooting log so that we can check the issue further for you.

    1. At first add the following filter to your website:

    add_filter( 'rank_math/analytics/log_response', '__return_true' );

    Here is a guide you can follow to add the filter:
    https://rankmath.com/kb/wordpress-hooks-actions-filters/

    2. After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending  or you can try visiting the following URL:

    https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending

    This is how it should look like:

    When some actions have completed running, please check the Analytics log under wp-content/uploads/rank-math and share that with us. You can upload the log file using this tool.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Analytics not working’ is closed to new replies.