Analytics not working

#110793
  • Hello,

    I recently switched to rank math and I have been having issues with the analytics tool. Every data still at 0 and already reset the index. Please if you could take a closer look. Here is the login URL:

    thanks,

Viewing 11 replies - 1 through 11 (of 11 total)
  • Armel D
    Rank Math free

    I also have the same issues as well.

    I have the same issue. The analytics page doesn’t show any information about posts or keywords

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Please check if there is a token from Google on your site:
    no google token
    /wp-admin/admin.php?page=rank-math-status&view=status

    <h2>A. Pre-check List</h2>
    <p style=”color:red;”>1. You should not be using Google Analytics v4 or Matomo Analytics.</p>

    2. Update to the latest version of Rank Math Free & PRO

    3. Ensure that you are logged in to your paid account:
    rank math member area

    4. Disconnect and reconnect your account from inside WordPress:
    reconnect rank math account

    <h2>B. Refresh Tokens</h2>
    1. Please delete RankMath’s app from here:
    https://myaccount.google.com/permissions
    remove rank math app

    2. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.
    re-create analytics tables

    3. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that shows up:
    WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link
    reconnect analytics

    4. Let the process complete and it might take around 30 minutes.

    5. Now head over to WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Rebuild Index for Analytics button.
    Rebuild Index for Analytics

    6. Please check if the data shows up here:
    /wp-admin/admin.php?page=rank-math-analytics#/
    analytics data

    If that does not help, please paste the data from here:
    WP Dashboard > Rank Math > Status & Tools > System Status and click the Copy System Info to Clipboard button
    system info

    We really look forward to helping you.

    Hi, so I followed those steps and now it is showing the analytics info for the one post I created after installing rankmath but not for any other posts `

    ### rank-math ###

    version: 1.0.53.1
    database_version: 1
    plugin_plan: Pro
    refresh_token: Token exists
    rank_math_404_logs: Created
    rank_math_redirections: Created
    rank_math_redirections_cache: Created
    rank_math_internal_links: Created
    rank_math_internal_meta: Created
    rank_math_analytics_gsc: Created
    rank_math_analytics_objects: Created
    rank_math_analytics_ga: Created
    rank_math_analytics_adsense: Created
    rank_math_analytics_keyword_manager: Created

    ### wp-core ###

    version: 5.5.3
    site_language: en_US
    user_language: en_US
    timezone: +00:00
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: open
    environment_type: production
    user_count: 7
    dotorg_communication: true

    ### wp-dropins (1) ###

    advanced-cache.php: true

    ### wp-active-theme ###

    name: Astra Child (astra-child)
    version: 1.0.0
    author: Brainstorm Force
    author_website: http://wpastra.com/about/
    parent_theme: Astra (astra)
    theme_features: core-block-patterns, widgets-block-editor, astra_hooks, align-wide, automatic-feed-links, title-tag, post-thumbnails, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, amp, widgets, menus
    theme_path: /home/nginx/domains/bylaurelchristine.com/public/wp-content/themes/astra-child
    auto_update: Disabled

    ### wp-parent-theme ###

    name: Astra (astra)
    version: 2.6.1
    author: Brainstorm Force
    author_website: https://wpastra.com/about/
    theme_path: /home/nginx/domains/bylaurelchristine.com/public/wp-content/themes/astra
    auto_update: Disabled

    ### wp-mu-plugins (2) ###

    Clear PHP opcode caches: version: 1.0, author: Jan Reilink
    WP Migrate DB Pro Compatibility: version: 1.2, author: Delicious Brains

    ### wp-plugins-active (34) ###

    Ad Inserter: version: 2.6.18, author: Igor Funa, Auto-updates disabled
    Antispam Bee: version: 2.9.3, author: pluginkollektiv, Auto-updates disabled
    Astra Pro: version: 2.7.1, author: Brainstorm Force, Auto-updates disabled
    Astra Widgets: version: 1.2.7, author: Brainstorm Force, Auto-updates disabled
    Broken Link Checker: version: 1.11.15, author: WPMU DEV, Auto-updates disabled
    Cache Enabler: version: 1.6.0, author: KeyCDN, Auto-updates disabled
    Child Theme Configurator: version: 2.5.6, author: Lilaea Media, Auto-updates disabled
    Cloudflare: version: 3.8.6, author: Cloudflare, Inc., Auto-updates disabled
    CoBlocks: version: 2.5.3, author: GoDaddy, Auto-updates disabled
    Conditional Blocks: version: 1.0.7, author: Conditional Blocks, Auto-updates disabled
    ConvertKit: version: 1.9.3, author: ConvertKit, Auto-updates disabled
    Custom Adobe Fonts (Typekit): version: 1.0.18, author: Brainstorm Force, Auto-updates disabled
    Custom Fonts: version: 1.2.5, author: Brainstorm Force, Auto-updates disabled
    Custom Sidebars: version: 3.2.3, author: WPMU DEV, Auto-updates disabled
    Feed Them Social – for Twitter feed, Youtube, Pinterest and more: version: 2.9.0, author: SlickRemix, Auto-updates disabled
    GenerateBlocks: version: 1.1.2, author: Tom Usborne, Auto-updates disabled
    Gravity Forms: version: 2.4.18, author: Gravity Forms, Auto-updates disabled
    Gravity Forms ConvertKit Add-On: version: 1.1.0, author: ConvertKit, Auto-updates disabled
    Gutenberg: version: 9.5.0, author: Gutenberg Team, Auto-updates disabled
    Max Mega Menu: version: 2.9.2, author: megamenu.com, Auto-updates disabled
    Official Facebook Pixel: version: 2.2.1, author: Facebook, Auto-updates disabled
    Pin It Button On Image Hover And Post: version: 2.7.9, author: Weblizar, Auto-updates disabled
    Qubely – Advanced Gutenberg Blocks: version: 1.6.1, author: Themeum.com, Auto-updates disabled
    Qubely Pro: version: 1.2.5, author: Themeum, Auto-updates disabled
    Rank Math SEO: version: 1.0.53.1, author: Rank Math, Auto-updates enabled
    Rank Math SEO PRO: version: 2.0.5, author: Rank Math, Auto-updates disabled
    Shoppable Social Media Galleries by SNPT: version: 1.1.9, author: Snapppt, Auto-updates disabled
    ShortPixel Image Optimizer: version: 4.21.1, author: ShortPixel, Auto-updates disabled
    Simple Custom CSS: version: 4.0.4, author: John Regan, Danny Van Kooten, Auto-updates disabled
    Smash Balloon Instagram Feed: version: 2.5.4, author: Smash Balloon, Auto-updates disabled
    Ultimate Addons for Gutenberg: version: 1.18.2, author: Brainstorm Force, Auto-updates disabled
    UpdraftPlus – Backup/Restore: version: 1.16.41, author: UpdraftPlus.Com, DavidAnderson, Auto-updates disabled
    Wordfence Security: version: 7.4.12, author: Wordfence, Auto-updates disabled
    WP File Manager: version: 6.9, author: mndpsingh287, Auto-updates disabled

    ### wp-plugins-inactive (4) ###

    GS Pins for Pinterest Lite: version: 1.2.7, author: GS Plugins, Auto-updates disabled
    Image Hover Effects – SB Caption Hover Effects Collection: version: 20.0, author: Biplob Adhikari, Auto-updates disabled
    Social Media and Share Icons (Ultimate Social Media): version: 2.6.1, author: UltimatelySocial, Auto-updates disabled
    Yoast SEO: version: 15.4, author: Team Yoast, Auto-updates disabled

    ### wp-media ###

    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1691
    imagemagick_version: ImageMagick 6.9.11-23 Q16 x86_64 2020-07-06 https://imagemagick.org
    file_uploads: File uploads is turned off
    post_max_size: 512M
    upload_max_filesize: 512M
    max_effective_size: 512 MB
    max_file_uploads: 20
    imagick_limits:
    imagick::RESOURCETYPE_AREA: 8 GB
    imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
    imagick::RESOURCETYPE_FILE: 196608
    imagick::RESOURCETYPE_MAP: 8 GB
    imagick::RESOURCETYPE_MEMORY: 4 GB
    imagick::RESOURCETYPE_THREAD: 2
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: not available

    ### wp-server ###

    server_architecture: Linux 3.10.0 x86_64
    httpd_software: nginx/1.19.1
    php_version: 7.4.8 64bit
    php_sapi: fpm-fcgi
    max_input_variables: 10000
    time_limit: 60
    memory_limit: 512M
    max_input_time: 60
    upload_max_filesize: 512M
    php_post_max_size: 512M
    curl_version: 7.29.0 NSS/3.44
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: true

    ### wp-database ###

    extension: mysqli
    server_version: 10.4.13-MariaDB
    client_version: mysqlnd 7.4.8

    ### wp-constants ###

    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/nginx/domains/bylaurelchristine.com/public/wp-content
    WP_PLUGIN_DIR: /home/nginx/domains/bylaurelchristine.com/public/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 512M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8mb4
    DB_COLLATE: undefined

    ### wp-filesystem ###

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable

    `

    Hey Uzair, thanks for your time. Sadly it didn’t change anything to me. I’ll paste the data:

    
    ### rank-math ###
    
    version: 1.0.53.1
    database_version: 1
    plugin_plan: Free
    refresh_token: Token exists
    rank_math_404_logs: Created
    rank_math_redirections: Created
    rank_math_redirections_cache: Created
    rank_math_internal_links: Created
    rank_math_internal_meta: Created
    rank_math_analytics_gsc: Created
    rank_math_analytics_objects: Created
    rank_math_analytics_ga: Doesn't exists
    rank_math_analytics_adsense: Doesn't exists
    rank_math_analytics_keyword_manager: Doesn't exists
    
    ### wp-core ###
    
    version: 5.5.3
    site_language: es_ES
    user_language: en_US
    timezone: -03:00
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: open
    environment_type: production
    user_count: 3
    dotorg_communication: true
    
    ### wp-dropins (1) ###
    
    advanced-cache.php: true
    
    ### wp-active-theme ###
    
    name: Hello Elementor Child (hello-theme-child-master)
    version: 1.0.1
    author: Elementor Team
    author_website: https://elementor.com/
    parent_theme: Hello Elementor (hello-elementor)
    theme_features: core-block-patterns, post-thumbnails, menus, automatic-feed-links, title-tag, html5, custom-logo, editor-style, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider
    theme_path: /home3/poulicl/public_html/wp-content/themes/hello-theme-child-master
    auto_update: Disabled
    
    ### wp-parent-theme ###
    
    name: Hello Elementor (hello-elementor)
    version: 2.3.0
    author: Elementor Team
    author_website: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    theme_path: /home3/poulicl/public_html/wp-content/themes/hello-elementor
    auto_update: Disabled
    
    ### wp-themes-inactive (2) ###
    
    Astra: version: 2.6.1, author: Brainstorm Force,Auto-updates disabled
    Storefront: version: 2.9.0, author: Automattic,Auto-updates disabled
    
    ### wp-plugins-active (27) ###
    
    Elementor: version: 3.0.14, author: Elementor.com, Auto-updates disabled
    Elementor Pro: version: 3.0.8, author: Elementor.com, Auto-updates disabled
    Google Analytics for WordPress by MonsterInsights: version: 7.13.2, author: MonsterInsights, Auto-updates enabled
    Jetpack by WordPress.com: version: 9.2, author: Automattic, Auto-updates disabled
    Loco Translate: version: 2.4.6, author: Tim Whitlock, Auto-updates disabled
    Login/Signup Popup: version: 2.1, author: XootiX, Auto-updates disabled
    Mailchimp for WooCommerce: version: 2.4.7, author: Mailchimp, Auto-updates disabled
    MkRapel Regiones y Ciudades de Chile para WC: version: 4.0.1, author: Marketing Rapel, Auto-updates disabled
    PowerPack Pro for Elementor: version: 2.2.0, author: Team IdeaBox - PowerPack Elements, Auto-updates disabled
    Rank Math SEO: version: 1.0.53.1, author: Rank Math, Auto-updates enabled
    Really Simple SSL: version: 4.0.3, author: Really Simple Plugins, Auto-updates enabled
    Redirection: version: 4.9.2, author: John Godley, Auto-updates disabled
    Regenerate Thumbnails: version: 3.1.4, author: Alex Mills (Viper007Bond), Auto-updates disabled
    Shortcode in Menus: version: 3.5, author: Gagan Deep Singh, Auto-updates disabled
    Smart Image Resize for WooCommerce: version: 1.4.3, author: Nabil Lemsieh, Auto-updates disabled
    Smush: version: 3.7.3, author: WPMU DEV, Auto-updates disabled
    Temporary Login Without Password: version: 1.6.6, author: StoreApps, Auto-updates disabled
    Transbank Webpay Plus REST: version: 1.0.1, author: Transbank, Auto-updates disabled
    Under Construction: version: 3.83, author: WebFactory Ltd, Auto-updates disabled
    UpdraftPlus - Backup/Restore: version: 1.16.41, author: UpdraftPlus.Com, DavidAnderson, Auto-updates disabled
    WooCommerce: version: 4.7.1, author: Automattic, Auto-updates enabled
    WooCommerce Shipping & Tax: version: 1.25.3, author: Automattic, Auto-updates disabled
    Woocommerce Side Cart Premium: version: 3.0, author: XootiX, Auto-updates disabled
    Wordfence Security: version: 7.4.12, author: Wordfence, Auto-updates disabled
    WP-Optimize - Clean, Compress, Cache: version: 3.1.4, author: David Anderson, Ruhani Rabin, Team Updraft, Auto-updates disabled
    WP Activity Log: version: 4.1.5.1, author: WP White Security, Auto-updates disabled
    WP Super Cache: version: 1.7.1, author: Automattic, Auto-updates disabled
    
    ### wp-plugins-inactive (3) ###
    
    Insert Headers and Footers: version: 1.4.6, author: WPBeginner, Auto-updates disabled
    Social Login for WooCommerce: version: 1.1, author: XootiX, Auto-updates disabled
    WPS Hide Login: version: 1.6, author: WPServeur, NicolasKulka, wpformation, Auto-updates disabled
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1690
    imagemagick_version: ImageMagick 6.9.10-68 Q16 x86_64 2020-04-01 https://imagemagick.org
    file_uploads: File uploads is turned off
    post_max_size: 260M
    upload_max_filesize: 256M
    max_effective_size: 256 MB
    max_file_uploads: 20
    imagick_limits: 
    	imagick::RESOURCETYPE_AREA: 88 GB
    	imagick::RESOURCETYPE_DISK: 9223372036854775807
    	imagick::RESOURCETYPE_FILE: 12288
    	imagick::RESOURCETYPE_MAP: 48 MB
    	imagick::RESOURCETYPE_MEMORY: 48 MB
    	imagick::RESOURCETYPE_THREAD: 1
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 9.25
    
    ### wp-server ###
    
    server_architecture: Linux 4.14.146-225.ELK.el7.x86_64 x86_64
    httpd_software: Apache
    php_version: 7.3.24 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 1000
    time_limit: 30
    memory_limit: 256M
    max_input_time: 60
    upload_max_filesize: 256M
    php_post_max_size: 260M
    curl_version: 7.73.0 OpenSSL/1.1.1h
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: true
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 5.7.23-23
    client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home3/poulicl/public_html/wp-content
    WP_PLUGIN_DIR: /home3/poulicl/public_html/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8mb4
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    
    ### jetpack ###
    
    site_id: 185597048
    ssl_cert: No
    time_diff: undefined
    version_option: 9.2:1606851381
    old_version: 9.1:1606605303
    public: Public
    master_user: #1 admin
    current_user: #1 admin
    tokens_set: Blog User
    blog_token: qMoQw0k*KxZlYJWR8dzsC$q#B7XMb2iF
    user_token: 0F(z1iZgnmY@^0ZwdvPN7TLXxL%DJ@o4
    version: 9.2
    jp_plugin_dir: /home3/poulicl/public_html/wp-content/plugins/jetpack/
    plan: free
    protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
    full_sync: {"started":"Sat, 28 Nov 2020 23:15:52 +0000","finished":"Sat, 28 Nov 2020 23:16:00 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"1"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[1],"network_options":true}}
    sync_size: undefined
    sync_lag: 0 seconds
    full_sync_size: undefined
    full_sync_lag: 0 seconds
    idc_urls: {"home":"https:\/\/pouli.cl","siteurl":"https:\/\/pouli.cl","WP_HOME":"","WP_SITEURL":""}
    idc_error_option: false
    idc_optin: true
    cxn_tests: All Pass.
    
    

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    The temporary login link has been there since the beginning but I updated it just in case.

    Cheers.

    Michael Davis
    Rank Math pro

    Hello @Sebastian,

    Apologies for the late follow up

    The access shared seems to have expired.

    Please ensure you have updated to the latest version of Rank math: https://rankmath.com/changelog

    If the issue still persists, please update the access so we can take a closer look at your settings.

    Looking forward to helping you.

    Somehow it’s working now.

    Appreciate the time.

    Michael Davis
    Rank Math pro

    Hello,

    Glad that it is resolved.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)

The ticket ‘Analytics not working’ is closed to new replies.