Analytics not working

#362647
  • Resolved Justin Smith
    Rank Math free

    Hi – I seem to be having an issuing getting the Analytics to work on my site. I have a Universal Analytics property set up. I choose everything from the drop downs (as it is able to find the properties), but when I click on “save” it just erases the data and doesn’t connect to Analytics.

    I contacted WPX who is my host. I thought there was an issues with the W# cache plugin and your plugin, but they told me that everything seems to be fine on their side. They did give me a link to an error log and siggested that I reach out to you. I added the link in the sensitive data below.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Are you using Firefox or Safari to save the Analytics settings?

    If yes, can you please try saving the Analytics settings in an Incognito window in Chrome?

    Let us know if the issue persists in Chrome.

    We are here to assist you.

    Yeah, that seems like it worked! I’m just curious, why that is? I’m a committed FireFox user. Are there any other bugs that I should be worried about? Also, if I decide to use another options for GA, do you think that will cause issues with your plugin? I was thinking of even doing a manual insert. I don’t want the data collection to break at any point.

    Anas
    Rank Math business

    Hello,

    This is a known issue with Firefox that happens on some setups.

    Once the settings are saved, the Analytics tracking code will not be affected.

    However, if you wish to manually add the tracking code, please disable the Install Analytics code option from Rank Math.

    Hope that helps.

    Thank you.

    okay thank you.

    Anas
    Rank Math business

    Hello,

    If you have any questions in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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