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I’ve adjusted my analytics account as per https://rankmath.com/kb/using-ga4/ which resulted in the property and view dropdown being correctly populated in the RankMath->General Settings->Analytics page. However, after selecting the Account, Property and View and selecting Install analytics code, the changes do not stick even after pressing Save Changes at the bottom.
I’ve also gone through and done a total revoke or permission, disconnect of Rank Math and the site and done a fresh connection through the setup wizard. Still no luck.
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Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Are you using Firefox by any chance?
If yes, can you please try saving the Analytics settings in Chrome or other known browser?
If you are still not able to save the settings, please let us know what Account, Property, View you want to set so we can try saving the settings on our end.
You may add this information in the Sensitive data and include your WP admin login as well. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
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