Analytics not connecting

#1035301
  • Resolved Skillsted Solutions
    Rank Math free

    Analytics feature will not connect. I’ve tried the instructions that were provided several times, and no luck.

    Search console shows green though. Analytics box underneath shows red and will not populate my account.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    I’m sorry to hear that you’re facing issues with connecting the Analytics feature in Rank Math. It sounds frustrating, especially after trying the provided instructions multiple times.

    To troubleshoot this issue, please follow these steps:

    1. Test Connections: Go to Rank Math SEO → General Settings → Analytics and click on the Test Connections option at the top right. This will help validate the existing connections. A red signal indicates a problem with the connection.
      Test connections

    2. Reconnect Your Google Account: If you see a red signal, try reconnecting your Google account. You can do this by clicking the Reconnect link in the Analytics settings.
      Reconnect Google Account service in Rank Math

    3. Check Permissions: Ensure that Rank Math has the necessary permissions in your Google Account. You can check this by visiting Google Account permissions and ensuring Rank Math SEO is listed there.
      Remove Access to Rank Math SEO

    4. Refresh Tokens: If the issue persists, you may need to delete the Rank Math app from your Google Account permissions and then reconnect it to refresh the authorization tokens.

    5. Recreate Database Tables: Navigate to WordPress Dashboard → Rank Math SEO → Status & Tools → Database Tools and click on Re-create Missing Database Tables.
      Re-create Missing Database Tables

    6. Rebuild Index for Analytics: After reconnecting, go back to Database Tools and click on Rebuild Index for Analytics.
      Rebuild Index for Analytics

    If you’ve followed these steps and are still experiencing issues, please reply to this ticket with any error logs or additional details about your setup, including your site URL, so a human agent can assist you further. Thank you for your patience!

    Sources:
    Resolving Rank Math Analytics Related Issues » Rank Math
    What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
    What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math

    I’ve tried the instructions above multiple times. No luck. I’m receiving an error that it doesn’t like the format you use for the account. As an example, the account shows as jdoe-#### #, but it’s saying that it’s looking for a format of jdoe/# ####

    Hello,

    Could you please confirm if you have already created a GA4 property for your website?

    If not yet, please visit this page (https://analytics.google.com/analytics/web/) and sign up for a Google Analytics account and property, then reconnect your Google Account so the new Analytics account will reflect in that section.

    Also, ensure that you have created the GA4 and Search Console properties using the same email address.

    Looking forward to helping you.

    That worked thank you.

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Analytics not connecting’ is closed to new replies.