Analytics feature doesn’t work

Hello,

We apologize for the issue you are facing with the Analytics feature of the Rank Math SEO plugin. Thank you for following the recommendations in the provided link.

The message you are seeing indicates that there may be a problem with the scheduled actions that Rank Math relies on to fetch analytics data. Here are a few steps you can take to troubleshoot this issue:

1. Check WP-Cron Settings: Ensure that your wp-config.php file has the following line set:

   define('DISABLE_WP_CRON', false);

   This setting allows WP-Cron to run properly.

2. Install WP Crontrol Plugin: You can install and activate the WP Crontrol plugin to check if there are any pending scheduled actions. After activation, navigate to Tools → Cron Events in your WordPress dashboard to see if any actions related to Rank Math are pending.
   

3. Run Scheduled Actions Manually: If you find any pending actions related to Rank Math, you can run them manually. You can also check the status of scheduled actions under WordPress Dashboard → Tools → Scheduled Actions → Pending.
   

4. Check for Plugin Conflicts: Sometimes, other plugins can conflict with Rank Math. You can check for conflicts by following our guide on checking plugin conflicts.

5. Import New Data Manually: If everything seems fine, you can try importing new data manually by going to Rank Math SEO → General Settings → Analytics and clicking on Delete Data followed by Update Data manually.
   

If these steps do not resolve the issue, please reply to this ticket with your site URL so that a human agent from our support team can assist you further.

We appreciate your interest in subscribing to our Business Plan and hope to resolve this issue for you soon!

Sources:
Resolving Rank Math Analytics Related Issues » Rank Math
Resolving Rank Math Analytics Related Issues » Rank Math

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.