Analytics Data Not Fetching

#405207
  • Resolved Corey Stevens

    3 years, 6 months ago

    Rank Math free

    Hi there Rank Math Team,

    I have recently been using Rank Math on our new website and im really impressed with the functionality and ease of use. Thank you!

    I am having trouble using the Analytics module.
    I have linked my Google Ads Account, and Goggle Search Console account.
    I have selected the correct properties.

    I have tried to fetch data manually twice and also reconnected to my google account.
    However, I am still unable to see any analytics data on my Rankmath Dashboard.

    Under Analytics > Analytics Database it listed as “Stored Days: 0 Data Rows: 0 Size: 4kb”

    Any advice would be appreciated!

    Regards,
    Corey

Viewing 1 replies (of 1 total)
  • Jeremy

    3 years, 6 months ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Analytics Data Not Fetching’ is closed to new replies.