Analytics Broken

Hello,

I apologize for the issue you are facing with the Analytics in Rank Math. It seems like you have already tried several troubleshooting steps to resolve the problem without success.

Since you have enabled the log file but find it challenging to interpret, I recommend creating an Analytics debug log file as discussed in our documentation. This log file will record details of the Analytics issues that our support experts can further examine.

To create the Analytics debug log file, you can follow these steps:

1. Add the following filter to your WordPress theme’s rank-math.php file:

   add_filter( 'rank_math/analytics/log_response', '__return_true' );

2. Run the pending Scheduled Action named rank_math/analytics/data_fetch by navigating to WordPress Dashboard → Tools → Scheduled Actions → Pending.

3. Once a few actions have run, open a support ticket here and share the Analytics debug log file located under /wp-content/uploads/rank-math in your website directory. You can download the file and share it with us using a file-sharing tool like WeTransfer.

By providing us with the Analytics debug log file, our support team will be able to analyze the issue more effectively and assist you in resolving the Analytics problem you are experiencing.

If you encounter any difficulties or need further assistance, please feel free to reach out by replying to this ticket. Thank you for your patience and cooperation.

Looking forward to helping you resolve this issue promptly.

Sources:
Resolving Rank Math Analytics Related Issues » Rank Math
Making the Most of the Analytics in Rank Math

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

From the Analytics log, it looks like Rank Math is fetching the data from your Google account. In this case, could you please share some more details about the issue you’re facing with Rank Math Analytics?

In case, you’re not able to see the data on your Analytics dashboard, please try to follow the steps from this guide and see if that works for you: https://rankmath.com/kb/delete-old-analytics-data/

If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

It seems you forgot to include a login URL with the credentials you shared in the sensitive data section.

Let’s debug this issue further:

A.

Pre-check List
#1. You should not be using any other Google Analytics plugin.
#2. Update to the latest versions of Rank Math Free
#3. Ensure that you are logged in to your account:
https://rankmath.com/my-account/

#4. Disconnect and reconnect your account from WordPress dashboard > Rank Math > Dashboard > Help

B

#1. Please delete RankMath’s app from here:
https://myaccount.google.com/permissions

#2. Re-create tables by clicking WordPress Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.

#3. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that show up:
WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link

Allow all the permissions on the next screen.
https://rankmath.com/wp-content/uploads/2021/01/Allow-Permissions-to-Google-App-1.jpg

#4. Let the process complete, which might take around 30 minutes.
#5. Now head over to WordPress Dashboard > Rank Math > Status & Tools > Database Tools and click the Rebuild Index for Analytics button.

#6. Please check if the data shows up here:
https://yourwebsite.com/wp-admin/admin.php?page=rank-math-analytics#/

Let us know how it goes.

We are really looking forward to helping you.
Thank you.