Analytics are seen at 0

#301746
Viewing 3 replies - 1 through 3 (of 3 total)
  • Prabhat

    2 years, 11 months ago

    Rank Math agency

    Hello,

    Thank you for contacting us and we regret the inconvenience caused.

    Please follow these steps to initiate a fresh data fetch and see if that updates the data:

    1. Head over to WP Dashboard >> Rank Math >> Status & Tools and click the ‘Rebuild Index’ button https://i.rankmath.com/kecLYK
    2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ https://i.rankmath.com/fvcsbF
    3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
    4. Once the process is complete. Please recheck the Analytics page.

    Please note that the data importing process may take some time. Usually, the time taken is below 20 minutes but the time may vary.

    Let us know how that goes.

    Thank you.

    Enghels

    2 years, 11 months ago

    Rank Math free

    The problem remains the same, I need help

    https://prnt.sc/2281w6w

    Jeremy

    2 years, 11 months ago

    Hello,

    Before further debugging the issue here, please reconnect the Analytics account, to regenerate a new auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Analytics settings:
    reconnect

    Do ensure all permissions are allowed: https://rankmath.com/kb/connect-your-google-account/

    After that, please follow the steps again provided by my colleague.

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    2 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Analytics are seen at 0’ is closed to new replies.