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From day one the analytics are never updated. They only do it if I delete the data and update manually.
I attach an image so you can see that we are at day 11 and the last data is from day 5, at the top it indicates the last update day 8, but it was manually forced by me.
I like the plugin and I want to go Pro, but I will not do it until it is 100% operational.
Thanks
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Hello,
Thank you for contacting us and we really regret the inconvenience caused.
The data fetching interval in the Free version of Rank Math is 7 days i.e, the data is fetched automatically at 7 days interval.
As you’ve manually fetched the data, please wait for 7 days (from the last fetched date) and if the issue persists, we might need to take a closer look at the issue.
In that case, do not fetch the data manually. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘analytics are never updated’ is closed to new replies.