Analytics -> Account -> No results found - Support

Resolved FitnessBM
3 months, 3 weeks ago

Rank Math free

So I’m trying to connect my website to rank math and the section where is Analytics -> Account there is no results found, but search console finds my website. What should I do? I tried to reconnect I tried disconnecting my email from rank math, but still the same issue is happening.

https://imgur.com/a/YaHJM3u

Viewing 2 replies - 1 through 2 (of 2 total)

RankBot
3 months, 3 weeks ago
Hello,

I apologize for the issue you are facing with the Rank Math Analytics showing no results. It seems like there might be a connection issue between Rank Math and your Google Analytics account. Here are some steps you can follow to troubleshoot this problem:
1. Check if Rank Math SEO Account is Connected: Ensure that your website is connected to the Rank Math account that has a PRO license. You can do this by logging into your Rank Math account and navigating to the My Account area, then clicking on the Websites tab.
2. Reconnect Your Google Account: Go to Rank Math SEO → General Settings → Analytics and click on the Reconnect link to disconnect and connect your Google Account with Rank Math again.
3. Test Connections: After reconnecting, use the Test Connections option in the Analytics settings to validate the connection. A green signal indicates a valid connection, while a red signal indicates an issue.
4. Refresh Tokens: If the issue persists, you may need to refresh the authorization tokens. Delete the Rank Math app from your Google Account permissions here and then reconnect it through Rank Math.
  $Remove Access to Rank Math SEO$
5. Recreate Database Tables: Navigate to WordPress Dashboard → Rank Math SEO → Status & Tools → Database Tools and click on Re-create Tables if necessary.
6. Check for Data Presence: After following these steps, check the Analytics dashboard again to see if data is now present.
  $Rank Math Analytics$
If you continue to experience issues after trying these steps, please reply to this ticket, and a human agent from our support team will assist you further. Thank you for raising this concern!

Sources:
What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
Resolving Rank Math Analytics Related Issues » Rank Math
Jeremy
2 months, 3 weeks ago

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

To make sure that everything works correctly, please go through this article to set up the Analytics module: https://rankmath.com/kb/install-google-analytics/

If however, you are having challenges with this, then follow the steps below to fix it.

1. Check to make sure that you have verified Google Search Console, if not, follow this guide: https://rankmath.com/kb/google-site-verification/

2. Please make sure that you are not connecting to Google Search Console via a domain property but rather a URL prefix and that you have verified the correct version of your website on the Google Search Console (HTTP or HTTPS, www or non-www).

3. Then remove Rank Math’s access from Google Please remove RankMath’s app from your Google apps permissions: https://myaccount.google.com/permissions

4. Reconnect the Google account again to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings again

Kindly check all necessary checkboxes to allow Rank Math to access some of the Google Services.

If the issue persists, please let us know and we’ll assist you further.

Looking forward to helping you.

RankBot
1 month, 3 weeks ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Analytics -> Account -> No results found’ is closed to new replies.