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I’ve set up Rank Pro and connected my analytics but still no information is showing and can’t access any keyword help or information?
Can you help please?Thanks
Janis
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Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
You have opened this ticket with a Free Rank Math account.
Please login to your Rank Math PRO account with the email you purchased your subscription at https://rankmath.com/my-account/
Then, go to WordPress dashboard > Rank Math dashboard > Help > Disconnect and Connect again.
Once done, reconnect the Analytics account, to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Analytics settings:
Once you reconnect and configure the Analytics settings, the data fetch should start automatically.
Let us know if the data is not fetched.
We are here to help you.
Hi Anas, I’ve tried everything but just can’t get my analytics to connect to rank math pro.
Hello,
The account you’re using is still under the Free version.
Please login to your Rank Math PRO account with the email you purchased your subscription at https://rankmath.com/my-account/ like my colleague mentioned above.
If you’re still unable to log in to your Rank Math PRO account, please share the email address you have used to purchase. You can add it in the sensitive data section
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Thank you.
I have reinstalled Rank Math Pro and am still unable to see any analytical traffic.
I have taken some screenshots to show you – where do I upload these?
Thanks
Hello,
Please use any of the following tools to capture your screen and share the URL here:
https://imgbb.com/
https://loom.com/If you wish to share it in the Sensitive Data, you may create a new ticket using your PRO account so we can further help you and give priority to your ticket.
Looking forward to helping you. Thank you
Hi Jeremy, here are my screenshots.
Hello,
Could you please check if there is a pending Scheduled Action on your WordPress dashboard > Tools > Scheduled Actions > Pending?
https://yourdomain.com/wp-admin/tools?page=action-scheduler&status=pending
If so, run the
rank_math/analytics/data_fetch
scheduled action, and wait for the data fetch to complete.
You can check the progress at Rank Math > Analytics.
Let us know if that helps solve your issue.
Hi, not sure how long it takes for these pending items to complete, currently I have 892 completed and 725 still pending, that’s been 3 hours now and I received this email via WordPress
https://www.loom.com/i/76dbc1457b4941a19cd2229245453d3aHello,
You must have ran the
email
schedule action thus received the analytics report on email. It would take approximately 20 minutes to fetch the data from the Google servers. However, sometimes it may take more time.Do let know how it goes. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
The ticket ‘analytics’ is closed to new replies.