Analytics

Hello Michael,

I’m glad to hear that you are enjoying using Rank Math for optimizing your website’s SEO. I’m sorry to hear about the issue you are facing with accessing Analytics and the Dashboard.

Based on the information you provided, it seems like you are experiencing a redirection to the Homepage when trying to access Analytics or the Dashboard in Rank Math. This issue could be caused by various factors, such as a plugin conflict or a setting within Rank Math.

To troubleshoot this issue, I recommend following these steps:

1. Check Plugin Conflicts: Verify if there is a conflict with another plugin on your website that might be causing this redirection issue. You can follow this guide to check for plugin conflicts: Check Plugin Conflicts.

2. Ensure Correct Settings: Double-check the settings in Rank Math to ensure that everything is configured correctly, especially in the Analytics section. Make sure that the Frontend Stats Bar option is toggled on under Rank Math SEO → General Settings → Analytics.

If after following these steps you still encounter the issue, please feel free to reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

Thank you for reaching out, and we appreciate your patience as we work to resolve this issue for you.

Best regards,
Rank Math Support Team

Sources:
Resolving Rank Math Analytics Related Issues » Rank Math
Making the Most of the Analytics in Rank Math

Hello,

Thank you for contacting Rank Math support.

We’re not exactly sure we understand the issue you’re referring to. Can you please share screenshots or a screencast video of the issue? It’d help us understand how best to investigate the issue.

You can share images and videos with us by uploading them to a file hosting site like Imgur, and then sharing the generated URL with us here.

Thank you for your patience and cooperation. We are looking forward to hearing back from you.

Hello,

Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Here is a video you can follow as well:
https://www.youtube.com/watch?v=FcIWRhcUP2c

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists, edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/

Please do take a complete backup of your website before sharing the information with us.

We really look forward to helping you.