An error occurred while updating Rank Math SEO PRO

#961482
  • Hi Team,

    Pls help us to resolve this asap as RM plugin is not updating and we are getting the following error:

    An error occurred while updating Rank Math SEO PRO:

    The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    We apologize for the issue you are facing with updating Rank Math SEO PRO. The error message you are encountering, PCLZIP_ERR_BAD_FORMAT (-10), typically indicates a problem with the update package being corrupted or not properly downloaded.

    Here are a few steps you can try to resolve this issue:

    1. Reconnect Your Website with Rank Math: Sometimes, simply disconnecting and reconnecting your website can resolve update issues. You can do this by going to WordPress Dashboard → Rank Math SEO → Dashboard → Help, and then click Disconnect Account. After that, click on Connect Now to reconnect.
      Disconnect account in Rank Math SEO

    2. Check for Plugin Conflicts: There might be a conflict with another plugin or theme. You can check for conflicts by following the guide on checking plugin/theme conflicts with Rank Math.

    3. Manual Update: If the automatic update continues to fail, you may consider manually updating the plugin. You can download the latest version of Rank Math from your account on our website and upload it via the WordPress dashboard under Plugins → Add New → Upload Plugin.

    4. Clear Cache: Ensure that you clear any caching on your site, including server-side cache, as this can sometimes interfere with updates.

    If these steps do not resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further. Thank you for raising this concern!

    Sources:
    How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Hello,

    Thank you for contacting us and bringing your concern to our attention.

    We can see the Rank Math PRO subscription under the account expired on January 13, 2025.

    If you want to use the PRO subscription again, you’ll have to re-purchase it from here: https://rankmath.com/pricing/

    Hope that helps and please don’t hesitate to let us know if you have any other questions.

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