“An error occured.”

#70871
  • Resolved Undersea

    4 years, 4 months ago

    Rank Math free

    Hello,

    When trying to run the first SEO Analysis, I get this message: “An error occured.”

    I have tried “Flush SEO Analysis Data”, but this didn’t fix the issue.

    My web host says: Access from that IP address and User-Agent string should currently be allowed. The only filtering rules we see are in the “public_html/.htaccess” file and they do not cover that IP address and User-Agent.

    I previously opened a RankMath ticket about this, and you said “I have alerted the dev team to check and get back to you.” But you never got back to me. Then you closed the ticket saying it was “Resolved” — which it isn’t.

    • This topic was modified 4 years, 4 months ago by Undersea.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Alberto

    4 years, 4 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I am so sorry for that issue, we would love to help you. Could you share again your login credentials in the Sensitive Data section so we can check everything in depth?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Undersea

    4 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Uzair

    4 years, 3 months ago

    Hi,

    The online version seems to be working fine:
    https://rankmath.com/tools/seo-analyzer/

    I am not sure why the hosted version isn’t working for you.

    We will need FTP logins of your server to take a closer look at this.

    We look forward to helping you.

    RankBot

    4 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘“An error occured.”’ is closed to new replies.