“an error has accured” after running SEO Analyzer

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

We checked your website with our external SEO Analyzer tool and we can see it is working properly. In this case, please head over to your WordPress Dashboard > Rank Math > Status & Tools > Database Tools and click the Clear SEO Analysis and Remove Transients buttons to flush the SEO Analysis cache.

Please clear your website and any server-level caching on your site before doing the SEO analysis again.

If the issue persists, please follow this guideline to check if any other plugins/themes are conflicting with Rank Math: https://rankmath.com/kb/check-plugin-conflicts/

However, it looks like you’re currently using the Rank Math PRO plugin on your website, but the account you have used to open this ticket is the Rank Math free version.

Please search and forward a receipt from FastSpring.com so we can locate your account and verify it.

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

We’ve checked your site using External Analyzer tool, and it is already working there.

To fix the issue, please whitelist the IP 46.30.211.100 and the user-agent RankMathApi/2.0.2; https://rankmath.com.

You can do this in the firewall or ask your web hosting provider to help you further.

Here’s a link for more information:
https://rankmath.com/kb/api-http-400-error/

Looking forward to helping you.

Hello,

Your PRO plan ended 5 days ago, so you can’t update the PRO plugin. Please purchase a new PRO plan from our site to continue using the PRO plugin.

Please do not hesitate to let us know if you need our assistance with anything else.

Hello,

The PCLZIP_ERR_BAD_FORMAT (-10) error is a different issue.

This error is usually due to trying to update the Rank Math PRO plugin while connected to a free account. You can refer to this article: https://rankmath.com/kb/fix-pclzip-err-bad-format/

Concerning the SEO analyzer, since it works when tested using our external tool it ought to also work internally.

If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.