an error after the payment.

#972877
  • Resolved Daniel

    9 months, 4 weeks ago

    Rank Math free

    I just paid for the starter package via PayPal. The money was deducted from my account even though I got an error after the payment.

    At that time, I didn’t have an account on your website. After that, I created one. That was five minutes ago. The email address linked to my account is d***********@g********.

    When I check subscriptions through my profile, I don’t see any active subscriptions, which means that the payment is not linked to my account or my website.

    Transaction ID
    84R06486E1942893H

Viewing 5 replies - 1 through 5 (of 5 total)
  • RankBot

    9 months, 4 weeks ago

    Hello,

    We apologize for the issue you are facing with your payment. It seems that the transaction may not have been linked to your newly created account.

    To resolve this, we recommend that you reply to this ticket and provide the transaction ID (84R06486E1942893H) along with any other relevant details. A human agent from the Rank Math Support team will be able to assist you further in linking your payment to your account.

    Thank you for bringing this to our attention, and we look forward to helping you resolve this issue.

    Daniel

    9 months, 4 weeks ago

    Rank Math free

    Transaction ID
    84R06486E1942893H

    Rakibuzzaman Siam

    9 months, 3 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Unfortunately, we are not able to see any Rank Math subscription under the email address you’ve shared.

    In this case, can you please search and forward the receipt from FastSpring.com so we can locate your account?

    You can also share the last 4 digits of your credit card in the sensitive data section.

    Looking forward to helping you.

    Daniel

    9 months, 3 weeks ago

    Rank Math free

    I got my refund trought paypal.

    Miguel

    9 months, 3 weeks ago

    Hello,

    Glad that the situation is sorted.

    Don’t hesitate to get in touch if you have any other questions.

    We are here to help!

Viewing 5 replies - 1 through 5 (of 5 total)

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