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Hello,

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

These types of errors are server-related errors. Could you please share some error logs from your website so we can further identify the cause of this issue?

If you prefer, we can further debug this over your admin dashboard, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Please do take a complete backup of your website before sharing the information with us.

We really look forward to helping you.

Hello,

It seems you have marked this as resolved already.

You may let us know if the issue persists after you have migrated your website to a new hosting. We would be glad to assist you.

In the meantime, please do not hesitate to let us know if you need our assistance with anything else. Thank you