Alt texts are not showing up - Support

Resolved Adamonero
2 years, 10 months ago

Rank Math free

Hello,
I’d like to submit, that some image alt text is not showing up in the source, even if they appear in the media library. I found many, but an example:
[Moved to Sensitive Data section]
The Alt should be: “lemezlyukasztó gép” for this image:
[Moved to Sensitive Data section]
Ahrefs just reported quite a few of them lately.

Kind regards, Beata

Viewing 11 replies - 1 through 11 (of 11 total)

Adamonero
2 years, 10 months ago

Rank Math free

I just see that I copied URL-s in the visible area. Please delete URL-s from showing up in common areas, as I’m not able to change it. + details, that most images are png-s and SVG-s. All SVG-s actually.
Thank you

Jeremy
2 years, 10 months ago

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

I just checked the affected images and the alt text is now showing as you can see in the screenshot I shared in the Sensitive Data section.

Can you please confirm if you are seeing the same thing from your end?

Looking forward to helping you on this one.

Adamonero
2 years, 10 months ago

Rank Math free

Dear Jeremy,
thank you for your response. I made a double check in Chrome and Explorer, but the Alt texts are still empty. Please see my screenshot attached to the sensitive section.

Thank you for your help in advance.

Anas
2 years, 10 months ago

Rank Math business

Hello,

The screenshots that you shared are not opening on our end.

Can you please share the screenshots using https://imgur.com/

The ALT text is not displayed when you directly check with the image URL.

Please open the post URL, then inspect the image and check the page source.

Check the screencast in the sensitive data section.

We look forward to helping you.

Adamonero
2 years, 10 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Adamonero
2 years, 10 months ago

Rank Math free

Dear Anas,

I added images with imgur. I was checking images in the source indeed. 🙂

Thank you for your help.

Jeremy
2 years, 10 months ago

Hello,

This could be just a caching issue.

Could you please clear your website and browser cache and check again? I just checked from my end and I still do see the alt text.

If the issue persists from your end, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Adamonero
2 years, 10 months ago

Rank Math free

Hello!
I tried to upload the images again, and that way the ALT texts were started to show up. So I might just go over the missing ones then.
Thank you for your help.

Reinelle
2 years, 10 months ago

Hello,

Thank you for the update.

Sure, let us know how this goes.

Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further.

Looking forward to helping you.

Thank you.

Adamonero
2 years, 10 months ago

Rank Math free

Thank you, I’ll do so. Have a nice day!

Anas
2 years, 10 months ago

Rank Math business

Hello,

If you have any questions in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)

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