already purchased PRO plan, but still shows FREE on RANKMATH

#867269
  • Resolved Huayi

    1 year, 3 months ago

    Rank Math pro

    Hi,

    Just purcahsed PRO plan with same email address m******@g********.

    I notice that Rankmath still shows FREE on website.

    Also, should I need to reconnect on website to activate PRO plan or not?

    Best,

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing with your Rank Math PRO plan still showing as FREE. If you have purchased the PRO plan with the same email address, please ensure that you are logged into your Rank Math account with that email.

    If the issue persists, it may be necessary to connect your Rank Math account again to activate the PRO features. You can do this by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help and clicking on Connect Now. Make sure to select the correct account if you have multiple subscriptions.

    If you continue to experience difficulties, we recommend replying to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
    Website Not Shown In Rank Math Account Area » Rank Math

    Rakibuzzaman Siam

    1 year, 3 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please make sure that you have installed the PRO version on your website alongside the Free version of the plugin.

    You can follow this guideline to install the PRO version of the plugin on your website: https://rankmath.com/kb/rank-math-pro-license-key/

    ​​​​​​​Once done, please head over to your WordPress Dashboard > Rank Math > Dashboard > Help, and from there disconnect and reconnect your Rank Math account and see if that fixes the issue.

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘already purchased PRO plan, but still shows FREE on RANKMATH’ is closed to new replies.