Hello,
We apologize for the issue you are facing with your Rank Math PRO subscription. If you have already purchased Rank Math PRO but it is still showing as free, please log into your Rank Math account and check if you can download Rank Math PRO from your dashboard.
If it is unavailable, it might be possible that you upgraded to PRO using a different email address. In that case, we recommend contacting our support team to merge both accounts or change the email connected to your PRO account.
Thank you for raising this concern, and we hope to resolve it for you soon!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
RANKMATH250717-8382-13324
RANKMATH250717-8382-13324
The email is the same, What happened? Is this a scam? should i call police?
Hello,
We apologise for the inconvenience. Sometimes it takes a while for the payment to propagate.
We can now see your subscription on this account.
We also see you have marked this ticket as resolved.
The PRO version is built on top of the free version to keep the plugins robust and lightweight. You will need both of them to be installed and activated at the same time so the PRO version will work. Kindly go to https://rankmath.com/my-account/ and download, install, and activate the PRO version in addition to the Basic version if you have not done that.
We have a detailed article on how to upgrade your account to PRO on your WordPress website:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
We hope this helps. Please let us know if you have further questions or concerns.
Thank you.
Hello,
We are glad this issue has been resolved.
Do you still need our assistance with anything else or can we go ahead to close the ticket?
We look forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
