already made the payment

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

It seems like you purchased the plan with some other email address.

Can you please search and forward a receipt from FastSpring.com so we can locate your account?

You can add a screenshot link using this tool in the sensitive data section

It is completely secure, and only our support staff has access to that section.

Looking forward to helping you.

Thank you.

Hello,

As you can see from the screenshot you shared the transaction is still pending and as such the subscription is not yet active.

As soon as FastSpring approves the transaction the subscription should immediately be added to your account.

Don’t hesitate to get in touch if you have any other questions.

Hello,

We can’t tell exactly how long this can take or if the transaction would be accepted or declined by FastSpring after they run their compliance checks.

If you want to clarify this issue further and know if the transaction has been accepted or not we recommend getting in touch directly with FastSpring.

Don’t hesitate to get in touch if you have any other questions.