Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please disconnect and reconnect the Analytics account, by going to WordPress Dashboard > Rank Math > General Settings > Analytics:
If this hasn’t fixed the issue, then We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello , I have tried to disconnect my Analytics account and also disable and enable plugin, no change , all keywords lost and still can not add keyword. please help check it !! Thank you !
Hello,
I’ve checked your site, but upon adding a keyword to one of your posts, it seems to be working fine.
Here’s a screencast for your reference:
https://i.rankmath.com/rLXjYx
Could you please check? Please also let us know if there’s a specific post type/page so we can investigate further.
Looking forward to helping you.
Thank you.
Hello,
I found the issue that i can not add the keyword was about my chrome browser, when i change to EDGE ,that is ok, but !!! my histroy keywords all lost , you chan check my Analytics keywords is 0 , is there anyway found them back or make Analytics normal ?
please heck the screen shot , all my posts should got keywords. Thank you !
https://disk.yandex.ru/i/UMu48cyqwRGgKw
https://disk.yandex.ru/i/iOfifDbkhetZGQ
Hello,
We are so sorry about the issue you are facing while saving the SEO information after the last update. We have been hard at work and fixed the issue internally.
We have updated the plugin files and the should be fix now. I have tried to update the keywords and it’s updating fine. Could you please check the same on your end?
you chan check my Analytics keywords is 0 , is there anyway found them
The database table were missing, I went ahead and try to re-create the database by heading over to Rank Math > Status & tools > Database tools but It’s non getting created.
In order for us to create the database table we would need your phpMyAdmin access, Please kindly provide the credentials.
Thank you, and looking forward to your update.
Hello Ankit,
I have put my wordpress account in Sensitive Data , you should have all admin right .Please check and feedback , thank you !
Hello,
I have checked both the issue on your website and they all seems to be resolved, The keywords are saving without any issues, Also I can see the data in the analytics dashboard.
Here is the screenshot for your reference:
https://i.rankmath.com/Mj31yU
Hope that helps. Thank you and please don’t hesitate to contact us if you need further assistance.
Hello Team，
Yes i added new post with 5 keywords yesterday ,but only save one keywords , and i have uesd rankmath almost one year and i have created hubndreds of posts with hundreds keywords , but you can check on the screen shot on https://i.rankmath.com/Mj31yU , only one keywords there , my point is how to find the other keywords back , thank you for your support !
Hello,
Please note that the focus keywords you add to your posts and the keywords shown in the Analytics dashboard of Rank Math are completely different things.
Focus keywords are the keywords that you add to your posts and optimize the post around that keyword, and the keywords in the Analytics dashboard represent the ranking keywords of your website on Google.
Please refer to the below guides for more details:
https://rankmath.com/kb/what-is-a-focus-keyword/
https://rankmath.com/kb/analytics/#keywords
I logged into your website’s admin area and the focus keywords are saving properly. You can have a look at the screenshot in the sensitive data section of this ticket.
Hope that helps clarify your doubts.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
