Hello,
We apologize for the issue you are facing with broken internal links on your website. It sounds like a frustrating situation, especially since it affects both new and older articles.
Here are a few steps you can take to troubleshoot and potentially resolve this issue:
-
Check Permalink Settings: Ensure that your permalink settings in WordPress are configured correctly. Go to Settings → Permalinks and make sure the structure is set as you prefer. Sometimes, simply re-saving the permalink settings can resolve link issues.
-
Inspect for Plugin Conflicts: Deactivate all plugins except Rank Math and see if the issue persists. If the links work correctly after deactivating other plugins, reactivate them one by one to identify the conflicting plugin.
-
Theme Issues: Switch to a default WordPress theme (like Twenty Twenty-One) temporarily to see if the issue is related to your current theme.
-
Check for .htaccess Issues: If you have made changes to your .htaccess file, it could affect how links are processed. You can reset it by going to Settings → Permalinks and clicking Save Changes without making any changes.
-
Clear Cache: If you are using a caching plugin, clear the cache to ensure that you are viewing the most recent version of your site.
-
Database Issues: Sometimes, database issues can cause links to break. Consider running a database repair through your hosting provider or using a plugin like WP-Optimize.
If these steps do not resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.
Thank you for bringing this concern to our attention! We’re here to help you get this sorted out.
Hello,
Thank you for contacting us. We apologize for any inconvenience this issue may have caused.
The two URLs you shared with us are the same.
Ensure you are using the latest versions of the plugins and the themes (please update if not yet). If the issue persists, it could be caused by a conflict with one of your plugins/themes.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how this goes.
Thank you.
Hello,
Please note that Rank Math doesn’t handle the internal links of your website. You can follow the troubleshooting guide we shared above to confirm if any other plugin/theme you’re using is causing the issue: https://rankmath.com/kb/check-plugin-conflicts/
Let us know how it goes. Looking forward to helping you.
Thank you.
