Algunas redirecciones no funcionan

#108427
  • Resolved Elberth Jaimes
    Rank Math free

    PcWare es una tienda de informatica , esta es la url principal, que habla de todo en informatica, por temas de estructura web tenemos enlaces internos que redireccionan a las urls principlaes. por ejemplo en la categoría principal de portatiles tenemos anclas como pcware.com.co/portatiles/asus, que debe redirigir al dominio/portatiles-asus.
    Cuando usamos la herramienta de redicrecciones de RM esta redirección no se ejecuta.

    La solución para poder llegar a la pagina de portatiles-asus en este caso es crear la redireccion en .htacces, situacion extraña por que otras redirecciones si las hemos podido crear en la herramienta de RM, el error sucede solo con algunas paginas de categoria.

    THX.

    Excuse me I don’t speake english

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  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Algunas redirecciones no funcionan’ is closed to new replies.