aktives Abonnement

#854287
  • Resolved Christian

    1 year, 4 months ago

    Rank Math free
    Content AI Starter

    Liebes Support Team,

    wir haben ein aktives Abonnement, RankMath ist installiert und verknüpft, aber wir können z.B. Content AI nicht nutzen, da uns kein aktives Abonnement angezeigt wird.
    Bitte unterstützen Sie uns.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 4 months ago

    Hello,

    we apologize for the issue you are facing with accessing Content AI despite having an active subscription. Here are a few steps you can take to troubleshoot this problem:

    1. Check Your Subscription: Ensure that your subscription is indeed active. You can verify this by visiting the Check Subscription page.

    2. Verify Website Connection: Make sure that your website is connected to the correct Rank Math account. You can check this in the Websites section of your Rank Math account. If your website is not listed, you may need to reconnect it. Follow these steps:

      • Go to WordPress Dashboard → Rank Math SEO → Dashboard → Help.
      • If it shows as connected, choose Disconnect Account and then reconnect by clicking Connect Now.

    3. Update Rank Math: Ensure that you are using the latest version of Rank Math. If you see a message indicating that you need to update, go to WordPress Dashboard → Plugins and click Update Now for Rank Math.

    If you have checked all of these and are still experiencing issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern!

    Sources:
    Resolving Content AI Related Issues » Rank Math
    How to Ensure Your Account Has an Active Subscription » Rank Math

    Rakibuzzaman Siam

    1 year, 4 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We can see the Content AI Starter subscription on your account. In this case, if you’re not able to see the credits on your website, please try to disconnect and reconnect your Rank Math account again from WordPress dashboard > Rank Math > Dashboard > Help:

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    After doing so, please try to refresh the credits from WordPress Dashboard > Rank Math > General Settings > Content AI and see if that works for you. Here’s a screenshot for reference:

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘aktives Abonnement’ is closed to new replies.