Hello,
We apologize for the issue you are facing with your Content AI subscription and connection. It seems that there might be a problem with either your subscription status or the connection to your Rank Math account.
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Check Subscription Status: Ensure that your Content AI subscription is active. You can verify this by logging into your Rank Math account and checking your subscription details.
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Connect Your Account: If you see a message indicating that you need to connect your Rank Math account, please follow these steps:
- Click on the Connect Now button when prompted in your WordPress dashboard.
- Make sure you are logged into the correct Rank Math account that has the active subscription.
If you continue to experience issues, please reply to this ticket with any error messages you are encountering, and a human agent from the Rank Math Support team will assist you further. Thank you for bringing this to our attention!
Sources:
Resolving Content AI Related Issues » Rank Math
Content AI – Your Personal AI Assistant by Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
