AI not working still - Support

Resolved DCT
3 months ago

Rank Math free
Content AI Starter
SEO Course

Sorry, we have to reopen that ticket. In Elementor your app isn’t working proper.

Viewing 4 replies - 1 through 4 (of 4 total)

RankBot
3 months ago

Hello,

We apologize for the issue you are facing with the AI not working properly in Elementor. To resolve this, please ensure that you refresh the credits for Content AI. You can do this by navigating to your WordPress Dashboard and going to Rank Math → General Settings → Content AI. Here’s a screenshot for reference:

If you have already done this and the issue persists, please reply to your ticket with more details about the specific problems you’re encountering, and include your site URL if possible. A human agent from our support team will then be able to assist you further.

Thank you for your patience, and we look forward to helping you resolve this issue!

Jeremy
3 months ago

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

It seems that you’re referring to the Content AI functionality. Can you please confirm if Content AI is working fine if you switch to classic or block editor? If yes, please share the error message you see in Elementor’s side. You can also share some screenshots from your end using this tool: https://imgur.com/upload

Looking forward to helping you.

DCT
3 months ago

Rank Math free
Content AI Starter
SEO Course

Fascinating! It’s a problem of Elementor only. So I have work with RM in WordPress editor only

Rakibuzzaman Siam
3 months ago

Hello,

It seems like you’ve marked this ticket as resolved.

Can you please confirm if you still need our assistance with this topic or anything else?

Looking forward to hearing back from you.

Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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