AI Credits

#898733
  • Resolved Angela

    4 months, 1 week ago

    Rank Math free
    Content AI Creator

    Hello,

    I purchased the AI Content Creator Subscription but it’s not updating the credits. Can someone help me with this?

    Thank You

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    4 months, 1 week ago

    Hello,

    We apologize for the issue you are facing with your AI Content Creator Subscription credits. To resolve this, please ensure that you are logged into the correct account that you used to purchase the Content AI credits.

    Once logged in, navigate to Rank Math > Account > Website or visit this URL: My Account – Websites. Check if you can see the correct remaining credits. Here’s a screenshot for reference:
    Credits Screenshot

    If the credit count appears correct but is not updating on your website, please go to your WordPress admin area and follow these steps:

    1. Navigate to Rank Math > Dashboard > Help.
    2. Disconnect your Rank Math account.
      Disconnect Screenshot
    3. Reconnect your Rank Math account.
      Reconnect Screenshot

    After reconnecting, head over to your Content AI and refresh the credits count again so the plugin can request the updated credits from our server. Here’s how to refresh:
    Refresh Credits Screenshot

    We hope this helps! If you continue to experience issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Princess

    4 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    If you still don’t see the credit after following this guide: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

    Please share the affected URL/s so we can check on our end as well.

    We really look forward to helping you. Thank you.

    RankBot

    3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘AI Credits’ is closed to new replies.