AI credit not received

#686595
Viewing 1 replies (of 1 total)
  • RankBot

    1 year, 1 month ago

    Hello,

    Thank you for reaching out to us. We apologize for any inconvenience caused by the delay in receiving your AI credits.

    To resolve this issue, please ensure that you are logged in to the correct account that you used to make the purchase. Once logged in, please disconnect and reconnect your Rank Math account by following these steps:

    1. Go to your WordPress admin area > Rank Math > Dashboard > Help.
      Disconnect
    2. Click on the “Disconnect” button.
    3. Then click on the “Reconnect” button.
      Reconnect

    After reconnecting your account, please head over to your Content AI settings and refresh the credits count by clicking on the “Refresh Credits” button:
    Refresh Credits

    This should prompt the plugin to request the updated credits from our server and display the correct count.

    If you continue to experience issues after following these steps, please let us know so we can further assist you.

    We appreciate your patience and understanding.

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 year ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

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