AI

#754646
  • Resolved Kareem
    Rank Math free

    I tried to use Rank Math AI, but it says “Sorry, the request has failed. If the issue persists, please contact our Support for assistance.”

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for reaching out to us regarding the issue you encountered with Rank Math AI.

    To resolve this problem, please refresh the credits for Content AI by navigating to WordPress Dashboard โ†’ Rank Math โ†’ General Settings โ†’ Content AI and refresh the credits. Here is a screenshot for reference:

    Refresh Credits

    After refreshing the credits, try using Content AI again, and it should work without any further issues.

    If you need any further assistance or encounter any other difficulties, please feel free to let us know.

    Sources:
    How to Use Rank Math’s Content AI for SEO ยป Rank Math

    Kareem
    Rank Math free

    I did the above, but the issue is still the same!!

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please ensure you have updated to the latest version of our plugins which is Rank Math Free v1.0.212.1 according to the Rank Math changelog https://rankmath.com/changelog,

    Then follow the guide below to restore the credit on your website:
    https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

    However, if the issue persists, then we might need to take a closer look to the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘AI’ is closed to new replies.