After updating every time ask to connect Your RM account

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

For initial troubleshooting, please follow steps #3 and #4 (in case the other step doesn’t work) from this tutorial to see if that helps fix the connection: https://rankmath.com/kb/fix-automatic-update-unavailable-for-this-plugin/

Can you please share the website error log with us when the issue happened?

Having the error log file will give a clear idea of why this might be happening.

You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.

Let us know how this goes.

Thank you.

Hello,

There isn’t seem to be any error logs that are related to our plugin, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

We can’t seem to replicate this issue from our end.

We tried checking the status of the plugin and your account is currently connected as you can see in the screenshot below:

We also tried rolling back to a lower version of the plugin and updated it again, then, we opened a post to edit and we haven’t seen any connection issue with the plugin.

Can you please share a video screencast from your end showing the issue so we can try to reproduce it from our end as well? You may use this tool https://loom.com/ to record your screen and share the URL here.

Looking forward to helping you with this one.

Hello,

Sure, do inform us here when you encounter the issue again.

In case you do encounter the issue again, kindly share the FTP login here as well so we can further investigate the issue.

Looking forward to helping you.

Hello,

Could you please also share the FTP logins in the sensitive data section to investigate the issue further?

You can get in touch with your web host for assistance in accessing your website files.

Looking forward to helping you.

Thank you.

Hello,

We apologize if we haven’t seen this earlier but it seems there’s a mismatch in the protocol of your URL.

The current URL has an SSL protocol (https) while in your WordPress settings, you have http as you can see in the screenshot below:

Please ensure that you add the https protocol in “WordPress Address (URL)” and “Site Address (URL)”.

After that, connect Rank Math again and this should permanently resolves the issue.

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Hello,

Sure, let us know how this goes.

Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further.

Looking forward to helping you.

Thank you.