After update WooCommerce Remove Base broke - Support

Resolved Isanlab
5 years, 6 months ago

Rank Math free

Hi

Today I have updated the plugin to version 1.0.27.

I had the WooCommerce Remove base & Remove category base option enabled. The category is removed well, but the products show error 404.

Before updating the plugin, it worked well.

In permanent links I have it configured well, with a product base. /producto/

Regards and thanks

Viewing 6 replies - 1 through 6 (of 6 total)

ARAN
5 years, 6 months ago

Rank Math free

i have this problem too in version 1.0.27.
all of the products show error 404.

Michael Davis
5 years, 6 months ago

Rank Math pro

Hello @Isanlab & @ARAN,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

I have been able to reproduce this error on my end and this has been submitted to our developers for closer investigation. Please make use of the rollback plugin https://wordpress.org/plugins/wp-rollback/ to rollback to the previous version of the plugin as a temporary fix.

We appreciate your patience. Thank you.

Isanlab
5 years, 6 months ago

Rank Math free

Ok thanks

I’ve backed up a version of the plugin and it’s resolved.

But I found another error. When you activate remove base, it works, but if I type the word “product” directly in the url, it doesn’t do the redirection, it also shows the product page. And this is a serious error because google can access the product from 2 different url’s but the same content.

Regards

Todd
5 years, 6 months ago

Rank Math free

Hello,

We just released an update.

1.0.27.1 is the latest update and should fix the issue.

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Isanlab
5 years, 6 months ago

Rank Math free

Hi

I’ve upgraded to the latest version. The 404 is fixed in the products, but the redirection does not. That is, remove base product activated. You access the product and the url is: domain.com/name-product/
If I write directly product, domain.com/product/name-product/, the product is displayed.
That is, the product is displayed with 2 different urls.

Regards

Todd
5 years, 6 months ago

Rank Math free

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

RankBot
5 years, 5 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘After update WooCommerce Remove Base broke’ is closed to new replies.