after update today my WP-Site was displayed

#342532
  • Resolved Hannelore Drews

    3 years, 10 months ago

    Rank Math free

    I loaded the update today, after that my WP page was no longer displayed.
    After I disabled Rank Math my site is ok again. Is there a bug in the update?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas

    3 years, 10 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Can you please share the error log with us?

    Having an error log will help us determine what is causing the issue on your website.

    You can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.

    We really look forward to helping you.

    Hannelore Drews

    3 years, 10 months ago

    Rank Math free

    Vielen Dank für die schnelle Antwort.
    Ich habe keine Ahnung von php usw. und will nicht noch mehr kaputt machen.
    Schade eigentlich wollte ich auf die Pro-Verion von Rank Math umsteigen, aber das Tool muss auch für mich funktionieren

    VG

    Reinelle

    3 years, 10 months ago

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    RankBot

    3 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘after update today my WP-Site was displayed’ is closed to new replies.